Shifting telecom operations from AI assistance to AI accountability

Clay Van Doren, CEO at Avenga, joins TM Forum’s Ed Finegold at DTW Ignite 2026 to discuss how AI is reshaping telecom operating models by shifting focus from activity-based metrics to measurable outcomes. Success requires empowering AI to make decisions, adopting incremental implementation strategies, establishing strong governance, and embracing outcome-based delivery models. Operators that balance value creation with risk management will be best positioned to scale AI across the enterprise.