Research Report | Autonomous networks, Autonomous operations + 2 more...

Assessing CSPs' progress towards Level 4 autonomous networks

Communications service providers (CSPs) globally are striving to reach high levels of autonomy in their networks, but just how successful have they been? Find out in our new report, which details their progress and the methodologies they are using to evaluate advancement.

Mar 26 | BY Richard Webb | Dawn Bushaus | Ian Kemp

Case Study | Artificial Intelligence (AI), Autonomous networks + 1 more...

IOH improves customer service with AI-native operations overhaul

Apr 26 | BY Joanne Taaffe

Podcast | Artificial Intelligence (AI)

Colt’s Chief Digital Information Officer on adapting to AI disruption

Reading time: 1 minutes Apr 26 | BY Ashish Surti | Mark Newman, TM Forum | Joanne Taaffe

Featured

More than a token gesture: CSPs aim to profit from AI currency

Reading time: 4 minutes Apr 26 | BY Joanne Taaffe

How telcos are building safe environments for AI agents

Reading time: 9 minutes Feb 26 | BY Dawn Bushaus | Joanne Taaffe

Lumen outlines AI connectivity strategy

Reading time: 5 minutes Feb 26 | BY Ed Finegold

Blue Planet’s Kailem Anderson on the need for data and AI standards

Reading time: 6 minutes Feb 26 | BY Dawn Bushaus

Accelerate 2026: Driving AI automation across IT and networks

Reading time: 6 minutes Feb 26 | BY Joanne Taaffe

How Orange is realizing value from AI

Reading time: 6 minutes Jan 26

Reports

Telco revenue growth: is it back to the future for CSPs?

Our fifth annual revenue growth Benchmark survey explores the challenges and opportunities for operators, providing a detailed breakdown of B2B and B2C service categories

Agents of change: integrating AI into customer experience operations

What are the challenges in integrating agentic AI into customer experience operations? Find out in our new report

Autonomous Networks Summit overview, Innovate Asia 2025 – Bangkok

Find out how telcos are making rapid progress towards Level 4 autonomous networks (AN) in our retrospective summary of TM Forum’s latest AN summit.

Agentic AI and autonomy: CSPs set out their strategies

What are the key opportunities for operators adopting agentic AI and how can they overcome the many challenges to deploying it at scale?

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Saravana Chockalingam & Varun Pandhi

Beyond the dartboard: how artificial intelligence agents are turning price negotiations into a winning science

06 May 2026

1 minutes

AI agents are transforming telecom pricing from guesswork to science - delivering real-time, personalized offers that speed negotiations, cut churn and grow revenue.

Ye Ouyang, PhD, IEEE Fellow, IET Fellow

Billing for intelligence: how the value exchange hub will define the internet of agents

23 Apr 2026

1 minutes

Ye Ouyang, CEO and CTO at AsiaInfo Technologies, discusses how the Internet of Agents (IOA) is reshaping billing, shifting focus from data usage to real-time valuation of intelligence, decisions, and outcomes.

Niladri S Dutta

NaaS a strategic play for global telcos

22 Apr 2026

1 minutes

Niladri Dutta, Global TMT Consulting Leaer at Virtusa, discusses how Network-as-a-Service (NaaS) helps telecoms monetize 5G by bundling connectivity with services, powered by AI and automation.

Kaniz Mahdi

Scaling trusted AI and data products: shaping new pathways for AI-native 6G

09 Apr 2026

1 minutes

Kaniz Mahdi, Director Technology, AWS Industries, AWS, explores how trusted data foundations, experiential validation, and collaboration can enable scalable, secure AI‑native networks and pathways toward 6G.

Rajmund Zieliński

Strategic shifts defining communications landscape in 2026

31 Mar 2026

1 minutes

What will the world of connectivity look like in 2026? What changes can we expect? Comarch Communications explores these questions and more.

Hari Bakhshi

When platforms start deciding

31 Mar 2026

1 minutes

Hari Bakhshi, Telco Product Manager at Kraken Technologies Ltd, discusses how platforms that enforce meaning and rules can simplify operating models and support clearer ownership and decision‑making.