IOH and Huawei on how AI is transforming autonomous network operations

Desmond Cheung, CTO of IOH, and William Chen, President, Intelligent Operation Domain at Huawei, join TM Forum’s Joanne Taaffe to explore how AI is reshaping autonomous network operations, moving operators beyond rule-based automation towards intelligent, AI-driven decision-making. IOH highlights the importance of high-quality data, unified data platforms, agent governance and digital twins to enable safe and scalable autonomy. The operator is also introducing multi-agent collaboration and managing agents as digital employees, with clear oversight and performance tracking. Huawei outlines its role in supporting this transformation through intelligent operations platforms, data governance, digital twin networks and autonomous network level four use cases, while aligning initiatives with TM Forum frameworks and industry standards.