Huawei on intelligent operations, agentic AI, and the telco shift to autonomy

At DTW Ignite 2025, Kevin Ye, President, Intelligent Operation Domain at Huawei Technologies Co. Ltd., joined TM Forum’s Principal Analyst Dean Ramsay to discuss the launch of the latest service-centric intelligent operations whitepaper, New-generation intelligent operations: Agentic AI-Driven transformation. The update highlights advances in GenAI, Agentic AI, and closed-loop automation, aiming to shift telco operations toward full autonomy. Kevin shared results from global operator collaborations and emphasized the importance of organizational, cultural, and technical changes in driving transformation.