Building trusted AI foundations for telecom autonomy

Brian Cappellani, CTO of Hansen Technologies, joins TM Forum’s Mark Newman for an interview at DTW Ignite 2026. He argues that as AI becomes embedded across telecom operations, operators need consistent governance, auditability and control through an AI control plane. Cappellani emphasizes balancing autonomy with human oversight, enabling trusted agent interactions, and supporting hybrid deployment models. Success will depend on strong architecture, compliance, model management and flexible cloud strategies.